Top

Terms, Conditions & Privacy

These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled ‘Restrictions on our liability’, as it restricts our liability to you – even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.

English is the only language used on this website.

INTERPRETATION:

In these terms: 1) ‘us’ and ‘we’ mean Cox and Robinson (Agricultural) Limited. 2) ‘including’ and ‘in particular’ are used to illustrate particular examples, but they do not limit the scope of these terms in any way. 3) ‘loss’ means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.

You: You confirm that: 1) you are accessing our website from within the United Kingdom, 2) you are over 18 years of age, 3) you are using your own payment card, 4) you are resident in the UK at the delivery address you give in the order form. If any of these are not true, you will compensate us in full for any loss we suffer as a result.

INFORMATION SERVICES:

This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. Whatever the nature of the information, it is provided for general information only: you should not rely on it and you should obtain professional advice if you need information you can rely on.

OUR PRICES:

We reserve the right to change our prices at any time, although this will not affect any orders we have already accepted.

ORDER PROCESS:

You may order product by completing the electronic order form. Once completed and submitted we will process your order and contact you for payment and to arrange delivery or collection of your order. If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2) these terms, 3) your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason.

PAYMENT:

You will be contacted upon acceptance of your order for payment details by a member of the team.

DELIVERY:

Delivery of your order will be dependent on the contents of your order and will be communicated at time of order confirmation by a member of the team. If you wish to arrange collection of your order this will also be communicated.

CANCELLATION:

You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order. The cancellation notification period begins the day after you have received the item concerned and lasts for 10 working days or until your order is despatched to you, whichever is the lesser. If you do wish to cancel your purchase, you contact us by email at enquiries@coxandrobinson.co.uk or by telephone on 01280 816011. Once the product has been despatched we are unable to accept cancellation or return of the product.

We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake – such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.

RESTRICTIONS ON OUR LIABILITY TO YOU:

These terms cover our liability for loss of the kind described, no matter what may be the legal basis for our liability and even if it results from our negligence. 1) Our products are not sold for re-sale. 2) We are not liable for any business related loss of any sort, whether loss of goodwill, revenue, profit or expected savings. 3) We are not liable for any loss resulting from the late despatch or delivery of any items. 4) If we do not despatch or deliver an item at all, we will refund the price of that item (and all VAT and delivery charges associated with that item) to the card or account you used, but we are not liable for any other loss. 5) Our total liability in connection with an item is limited to the total value of that item, including all taxes and delivery charges relating to that item. 6) We are not liable for any loss resulting from your reliance on any of the information services provided via this website. 7) We are not liable for the success or otherwise of the purchased product due to the nature of the product itself.

Notwithstanding anything else in these terms, we do not restrict our liability: 1) for any personal injury resulting from negligence (whether or not it results in their death), 2) under Part 1 of the Consumer Protection Act 1987, 3) if we do not have the right to sell an item when we send it to you (but see above concerning software, which is only licensed), 4) for fraud.

EVENTS BEYOND OUR CONTROL:

We are not in breach of our contract with you, or liable to you in any way, if we fail to perform our obligations, or are late doing so, because of something that is beyond our reasonable control.

 

THIRD PARTY LINKS:

This website contains links to other websites. These are provided for your convenience but we do not endorse any of those websites or their operators, or give any assurance about them. We are not liable for any loss which results from your use of those websites. We are not responsible for the privacy practices they follow and you should read the privacy statements of each website you visit.

 

YOUR PRIVACY:

We may collect information about you when you use our website. Some is provided by you when you enter certain details, and some we collect by placing a small amount of information (often referred to as a ‘cookie’) on your computer and by observing your use of the website. A cookie enables our computers to recognise you when you visit our website, and helps us give you a better service. This data is collected and used to enable us to process your order.

We may use this information to contact you regarding our website or our products and services and may also pass some of this information to some of the other organisations we use in order to supply you with the goods and services you have ordered – for example, those which process your card payments and deliver the items you have ordered. We will not allow them to use the information for other purposes. We may also transfer the information to anyone who acquires all or part of our business or assets.

We will retain any information about you for a reasonable period, or for as long as the law requires.

For certain categories of information, you have certain rights to know what information we have about you, how we use it, and to whom we disclose it. You may also ask us to update it if it is inaccurate.

We use various measures to protect any information about you from access by unauthorised persons, and against unlawful processing and accidental loss, corruption and destruction.

COOKIE POLICY:

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information although most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit All About Cookies for detailed guidance.

SOCIAL BUTTONS:

On some pages of our site you will see social buttons. These enable users to share or bookmark the web pages. There are buttons for: Twitter and Facebook ‘Like’. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our site. Please be aware that these sites are likely to be collecting information about what you are doing all around the internet, including the Cox and Robinson site. If you click on any of the social buttons, these external sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Cox and Robinson, and the specific pages you are on, even if you don’t click on the button if you are logged into their services. You may wish to check the respective policies of each of these external sites to see how exactly they use your information and to find out how to opt out or delete such information.

 

EXTERNAL WEB SERVICES:

We may use a number of external web services on the Cox and Robinson website, mostly to display content within our web pages. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

 

EMAIL TRACKING:

Some emails that we send you have no tracking in at all. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time.

 

EMAIL COMMUNICATIONS:

As part of the registration process for joining the Mole Valley Farmers subscriber list you have the opportunity to opt in or out of various email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by changing your preferences in My Account area. You can define what emails you receive from the site (if any) and save your settings. Alternatively, you can click unsubscribe link at the bottom of the email at any time.

GOOGLE ANALYTICS:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We have also implemented and use display advertising. The Google Analytics features that we have implemented are based on displayed advertising (eg: remarketing). You can opt out of Google Analytics for display advertising and customise Google Display Network ads preferences manager.

For further information about Google Cookies and Google Analytics click here >

PLEASE NOTE: We are not responsible for the content of external websites.

INTELLECTUAL PROPERTY:

This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or they are licensed to us, and we prohibit any activity which would infringe these rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. We own the trade mark rights for Cox and Robinson and we prohibit its use in any way which would infringe our rights or cause confusion. The other trademarks appearing in this website belong to third parties, and we acknowledge their trade mark rights in them.

LINKS:

We welcome links to the URL for the home page of this website, but you must not generate or use links to any other page without our permission and you must not cause any additional text, images, frame or any other material or border to appear with any aspect of this website or its content.

DISPUTES:

Our contract with you is governed by the law of England and only the courts of England and Wales are entitled to decide any dispute arising out of the contract.

CUSTOMER SERVICES:

If you have any questions or complaints, please contact us by e-mail at enquiries@coxandrobinson.co.uk, by telephone on 01769 576473 or by post at Cox and Robinson (Agricultural) Ltd, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon, EX36 3LH.

 

This website is operated by: Cox and Robinson (Agricultural) Ltd, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon EX36 3LH

Registered in England No. 00900342 – VAT Reg. No. GB 776 5186 85